Customer center / Account help

Forgot your password?

Registered customers can request a one-use reset link by email; new accounts must verify their email first.

Reset password

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Assisted recovery

If email recovery is unavailable, contact TerraXMach through your existing channel. Staff will confirm identity and access before helping. Never share your old password.

If the message does not arrive, check your junk folder. The link expires after 30 minutes and works once.

If you lost a guest inquiry claim, the inquiry was still received. Email or its ID alone cannot restore access.